Shop policy

Shop policy

Return Policy

It is extremely important to everyone at Lacàph that you are completely happy with your purchase. If you feel our products have not met your expectations, please let us know within 7 days of receiving them and we will arrange their replacement at no additional charge to you.

You can get in touch with our Customer Service & Support representative by filling in this form or by calling us at +84 (0)86 672 1202 (Monday–Saturday; 10:00–17:00). 

Shipping Policy

At Lacàph we do our best to deliver a smooth and simple shopping experience, and this includes product delivery. 

For orders within Hồ Chí Minh City placed between Monday to Saturday from 10:00 to 17:00, you can expect your products to be delivered within a few hours via our delivery partner, Lalamove.

For orders outside of Hồ Chí Minh City, we use EMS Việt Nam. The time it takes to deliver your products depends on your location, and the shipping fee is charged according to the fees of the delivery service.

You are welcome to collect your purchase directly at Lacàph Space at 220 Nguyễn Công Trứ, Nguyễn Thái Bình Ward, District 1, Hồ Chí Minh City from Monday to Saturday between 10:00 and 17:00. 

Payment Methods

Lacàph supports 4 payment methods: 

  • Secure payment via the PayPal payment gateway
  • Payment via Visa, Mastercard, or ATM card
  • Direct bank transfer payment
  • Cash on Delivery (please select “Cash on Delivery” if you opt for this method and notify our Customer Service & Support representative by calling us on +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00

Our bank account information for direct transfers: 

      Bank: Vietcombank – Hồ Chí Minh branch

      Name: Cong ty TNHH Collective 

      Account number: 0071001352164

Please feel free to call us if you need support relating to your purchase payment on +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00.

Privacy Policy

Lacàph respects your privacy and is committed to protecting your personal information. 

This privacy policy provides you with information that concerns the use and sharing of any and all information that we collect from our customers. This privacy policy applies to websites, mobile applications, or other online services under the Lacàph brand name. 

When ordering or registering on our site, you may be asked to enter your name, address, email address, credit card information, or other details to help proceed with your transaction. 

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site.  

The purpose of collecting customer information is to provide products and customer service support, and to communicate product information, special activities, and promotions when allowed and requested by our customers.

Scope of using customer personal information: 

We may use such information to provide, manage, and improve our products and services in order to better serve our customers, provide information about products and promotions that you might be interested in, and support and handle transactions related to our products and services quickly. 

Customer information storage time: 

We place no time limit for storing customer data. Customers can request the removal of their data at any time by contacting our Customer Service & Support representative by filling in this form or by calling us on +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00.

Access to customer information: 

By using our services, customers agree that the following organizations and individuals have the right to access customer information: the company’s management and employees who are granted access, third parties who are integrated with our website such as payment gateways, and competent state authorities by official request.

The following company is in charge of and responsible for collecting and managing customers’ personal information:

Name: Collective Company Limited

Address: 220A Nguyễn Công Trứ, Nguyễn Thái Bình Ward, District 1, Hồ Chí Minh City

Phone: +84 (0)86 672 1202

Email: hello@lacaph.com

How you can access and correct your personal information data: 

Lacàph saves and secures all customer personal information in accordance with the law. If you have any questions or requests about accessing, correcting or cancelling your personal data, please contact our Customer Service & Support representative by filling in this form or by calling us at +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00.

Latest Post

BiA Fermented Coffee

Với dòng sản phẩm đầu tiên thuộc Lacàph Lab Series I, chúng tôi hợp tác với Heart of Darkness Brewery mang đến cho bạn một loại cà phê được lên men với hỗn hợp BiA thủ công all-malt craft lager. Đồng hành cùng sự kết hợp này là Anh Ngọc, người đã nuôi trồng nên những hạt Arabica ngon nhất Việt Nam. Kết quả cho ra một dòng cà phê độc đáo mang hương vị hài hoà và khó phai của vải, mơ và đào.

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“Lên men là quá trình tiên quyết trong sản xuất bia. Nồng độ cồn và carbohydrate sẽ quyết định chất lượng của bia, những yếu tố này không chỉ ảnh hưởng đến khả năng say của bạn mà còn quyết định mức độ ngọt, dày hay mỏng của bia. Về mặt hương vị, hoa bia đôi khi là yếu tố mang tính quyết định, nhưng việc sử dụng men bia thủ công của Mỹ hay Bỉ cũng tạo ra những hương vị hoàn toàn khác nhau. Một số loại bia khác như light lagers, cảm quan cũng cho thấy sự khác biệt đến từ loại men. Đôi lúc, hương vị của bia phụ thuộc vào loại men sử dụng, và cũng có khi đó là kết quả của việc kiểm soát các chỉ tiêu sản xuất phải kể đến như lượng oxy, lượng đường và nhiệt độ.“ – Neil Wood, Chuyên gia Sản xuất Bia tại Heart of Darkness.

"Từ xưa, bước lên men trong phương pháp chế biến ướt cà phê được thực hiện với mục đích loại bỏ hoàn toàn phần thịt cà phê còn sót lại. Hiện nay, lên men đang dần trở thành một trong những quy trình then chốt làm nổi bật các đặc tính của cà phê, đồng thời dậy lên những hương vị mới mẻ của cà phê hạt xanh. Tại Lacàph, chúng tôi tin rằng việc nghiên cứu và phát triển kĩ thuật lên men có thể đưa cà phê Việt Nam lên tầm thế giới."– Scott Sehoon Bahng, Giám đốc Sản phẩm và Dịch vụ tại Lacàph.

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Chúng tôi muốn gửi lời cám ơn đến Anh Ngọc, một người bạn cũng là đối tác sản xuất dòng sản phẩm đầu tiên thuộc dòng Lab Series. Cùng nhau, chúng tôi đã khám phá ra phương thức sản xuất đặc biệt để làm nổi bật hương vị khi lên men cà phê với bia. Được rang xay những hạt Arabica sơ chế mật ong khác biệt này quả là niềm vinh hạnh của chúng tôi. 

Thật tình cờ khi Anh Ngọc cũng là một người yêu thích bia thủ công và đặc biệt yêu thích Heart of Darkness Brewery nên sự kết hợp này cũng mang ý nghĩa đặc biệt với anh. Những quả cà phê đã tách vỏ được ngâm cùng BiA và bắt đầu quá trình lên men tự nhiên trong 36 giờ. Hạt cà phê sau đó hình thành một lớp da đặc biệt, được Anh Ngọc trải đều dưới ánh nắng mặt trời liên tục 15 ngày để đạt đến độ ẩm hoàn hảo và sẵn sàng chuyển đến xưởng rang Lacàph. 

Những quả cà phê đã tách vỏ được ngâm cùng BiA và bắt đầu quá trình lên men tự nhiên trong 36 giờ. Hạt cà phê sau đó hình thành một lớp da đặc biệt, được Anh Ngọc phơi đều dưới ánh nắng mặt trời liên tục 15 ngày để đạt đến độ ẩm hoàn hảo và sẵn sàng chuyển đến xưởng rang Lacàph.

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Chúng tôi đã tuyển chọn những hạt Arabica chất lượng nhất từ Lâm Đồng để sản xuất ra sản phẩm cà phê hạt rang chưa từng có này.

Sản phẩm được sản xuất giới hạn với 2 lựa chọn: 750 gram cà phê nguyên hạt Lacàph BiA Fermented trong bình inox cao cấp và Cà phê cold brew túi lọc BiA Fermented Coffee Cold Brew Bags tiện lợi. Sau khi thưởng thức cà phê, khách hàng có thể tái sử dụng bình kim loại tại Heart of Darkness Taproom với ưu đãi giảm 30% các loại bia tại đây.

Bạn có thể đặt hàng trước kể từ ngày Quốc tế Bia 6/8. Đây là sản phẩm được phát hành với số lượng giới hạn và không có kế hoạch tái sản xuất. Chúng tôi sẽ liên hệ ngay khi đơn hàng của bạn sẵn sàng được giao.

 

 

Farmer Phú & Việt Nam’s Fine Robusta

Phú made changes to the way he farms his Robusta, and now his beans are among the best in Việt Nam. We use them in our Lacàph Espresso & Phin blends. Thanks to the courage of his convictions, Phú now grows some of the best Robusta in the whole of Việt Nam. It wasn’t all smooth sailing but with hard work and commitment, he eventually achieved his dreams.

Thanks to the courage of his convictions, Phú now grows some of the best Robusta in the whole of Việt Nam

Phú’s story begins as a young child in the mid-1990s when his father decided to move the family to the Central Highlands region of Đăk Nông Province. At the time, the government’s Đổi Mới reforms were supporting coffee farmers, and encouraged by the rising price of coffee beans they left the family home in the North and moved to start a new life as part of the country’s emerging coffee industry.

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Whilst growing up on his family’s coffee plantation Phú dreamed of making an impact on the lives of others and set his heart on becoming a teacher. But while his family prospered, the income from the coffee they grew was not enough to pay for his studies, so eventually, he joined his father working on the family farm. Little did he know that in the years that followed his dream would come true, but in a very different way than he imagined as a child.

851d07e7989c6ac2338dPhú was a handsome and hardworking young man, and attracted the attention of a local lady. When they married in 2010 his father gave him a coffee garden as a wedding gift. Phú knew from experience that life as a coffee farmer wasn’t easy, but he was determined to provide a secure and stable future for his young family which wasn’t dependent on the fluctuating prices of coffee beans. 

There wasn’t space on his farm to plant more coffee trees, and he couldn’t afford to buy another plantation, so he began looking for ways to increase the value of the beans he was already growing.

Phú knew Việt Nam was among the world’s largest exporters of Robusta, but he also realized that these beans were considered an inferior-grade commodity product, used only for instant coffee, and tending to fetch a low price. Changing his trees to Arabica that sold for higher prices wasn't possible, so he decided his best option was to improve the quality of his Robusta.

The first change Phú made to his farm was planting shadow trees which provided shade for his coffee shrubs. The new trees also helped to stabilize water levels on the farm, and improved the quality of his farm’s soil. This was a great help as it meant he didn’t need to spend so much on fertilizers. He also decided to reduce the number of chemical fertilizers he used on his farm, and switched to eco-friendly alternatives that he was able to by cheaply and locally.

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After a while, Phú noticed there were many more birds, bees and bats visiting his plantation which helped with the pollination of his coffee plants. He took advantage of this, and started to intercrop by planting durian, pomelo and cashew among his coffee shrubs. With a greater variety of crops, he was able to increase his income when coffee yields were poor or the market price was low.

At first, other local farmers were puzzled and unsupportive of the changes Phú was making. They had been farming coffee the same way for generations and didn’t see a reason to change. But when traders bought their green beans, some years the prices were high, others they were low, and the fb3aeaeef2994dbca8285armers were never able to plan ahead or increase their production.

When Phú’s first batch of new beans sold for much more than theirs, they began to pay attention to what he was doing, and soon the quality of their beans started to increase too.

In the years since Phú was given his farm, he has worked hard to improve the quality of his coffee, researching best practices, and applying what he has learned. But more than that, he has shared his ideas with neighboring farmers, helping them to improve the quality of their beans too. As incomes have increased, this has helped develop the infrastructure of his local community and open up opportunities for many.

Not only has he achieved his childhood dream of changing the lives of others, but he has also helped change the perceptions of Vietnamese Robusta that is now valued for its distinct characteristics and rich flavors.

Farmer Ngọc & Three Generations of Coffee Farming

Ngọc’s family has been farming coffee for over 80 years. We use his Arabica Bourbon & Cascara in our Lacàph Espresso Blend and Cold Steeped Cascara.

ngocfarm1You could say that coffee runs through Ngọc’s veins, fuelling the passion that drives him to grow the best coffee he can. He was born into a coffee farming family, grew up among the coffee trees of his family’s plantation, and now grows some of the best coffee in Việt Nam with beans that rank on the Specialty Coffee Association scale.

His farm is just outside Đà Lạt City in the Central Highlands province of Lâm Đồng. The plantation was established in 1927 by a French family who were early settlers in the region, and Ngọc’s grandparents were among the first laborers to work the farm. It’s been in the family for three generations now, handed down from father to son for almost 100 years as they worked the land together.

 

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The first coffee trees on the farm were Arabica Bourbon and Typica, planted and harvested by his grandparents in the late-1920s and early-1930s using methods the French introduced. The trees flourished, his grandparents were fairly paid, and in the late-1930s they bought the plantation from the owners and started farming it for themselves.

The first coffee trees on the farm were Arabica Bourbon and Typica, planted and harvested by his grandparents in the late-1920s and early-1930s using methods the French introduced.

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Ngọc’s farm sits around 1,500 meters above sea level and is covered in the region’s fertile volcanic soil. Known locally as bazan, the red earth is rich in minerals and provides a balance of nutrients that is perfect for growing premium grade coffee. When Ngọc inherited the farm from his father, he changed its name and established it as the specialty coffee plantation it is today.

Just as his grandparents did, he continues to grow Arabica Bourbon and Typica but in recent years has added Catimor and Catuai varieties that produce a high yield. They are also more resistant to pests and diseases such as coffee leaf rust and coffee berry disease.

As harvest time comes towards the end of the year, Ngọc’s farm turns into a hive of activity with temporary workers arriving to help harvest the ripe cherries. For many who come to collect the bright red fruit this is a highlight of the year, an opportunity to catch up with friends and earn some extra money for Tết.

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The workers hand-pick the ripe cherries, ensuring only the best quality beans are selected from each tree and leaving the rest to be harvested in the coming days. As they make their way up and down the rows of trees they chatter and laugh amongst themselves, but the work is strenuous and when it’s time for lunch they’re quick to put down their baskets and make their way down the slopes.

Once the beans have been harvested, Ngọc lays them out to process, using wet, honey or natural methods depending on the requirements of his customers. As his beans are premium quality, many of his customers choose wet processing. This method highlights the beans’ unique characteristics, spotlights their distinct flavours, and is why many specialty coffees are wet-processed.

Ngọc also produces Cascara on his farm, made from the dried pulp of coffee cherries once the beans have been removed. Drunk as a tea, Cascara is rich in antioxidants and known for its benefits to the digestive system when brewed as a tea.