It is extremely important to everyone at Lacàph that you are completely happy with your purchase. If you feel our products have not met your expectations, please let us know within 7 days of receiving them and we will arrange their replacement at no additional charge to you.
You can get in touch with our Customer Service & Support representative by filling in this form or by calling us at +84 (0)86 672 1202 (Monday–Saturday; 10:00–17:00).
At Lacàph we do our best to deliver a smooth and simple shopping experience, and this includes product delivery.
For orders within Hồ Chí Minh City placed between Monday to Saturday from 10:00 to 17:00, you can expect your products to be delivered within a few hours via our delivery partner, Lalamove.
For orders outside of Hồ Chí Minh City, we use EMS Việt Nam. The time it takes to deliver your products depends on your location, and the shipping fee is charged according to the fees of the delivery service.
You are welcome to collect your purchase directly at Lacàph Space at 220 Nguyễn Công Trứ, Nguyễn Thái Bình Ward, District 1, Hồ Chí Minh City from Monday to Saturday between 10:00 and 17:00.
Lacàph supports 4 payment methods:
- Secure payment via the PayPal payment gateway
- Payment via Visa, Mastercard, or ATM card
- Direct bank transfer payment
- Cash on Delivery (please select “Cash on Delivery” if you opt for this method and notify our Customer Service & Support representative by calling us on +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00
Our bank account information for direct transfers:
Bank: Vietcombank – Hồ Chí Minh branch
Name: Cong ty TNHH Collective
Account number: 0071001352164
Please feel free to call us if you need support relating to your purchase payment on +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00.
Lacàph respects your privacy and is committed to protecting your personal information.
When ordering or registering on our site, you may be asked to enter your name, address, email address, credit card information, or other details to help proceed with your transaction.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site.
The purpose of collecting customer information is to provide products and customer service support, and to communicate product information, special activities, and promotions when allowed and requested by our customers.
Scope of using customer personal information:
We may use such information to provide, manage, and improve our products and services in order to better serve our customers, provide information about products and promotions that you might be interested in, and support and handle transactions related to our products and services quickly.
Customer information storage time:
We place no time limit for storing customer data. Customers can request the removal of their data at any time by contacting our Customer Service & Support representative by filling in this form or by calling us on +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00.
Access to customer information:
By using our services, customers agree that the following organizations and individuals have the right to access customer information: the company’s management and employees who are granted access, third parties who are integrated with our website such as payment gateways, and competent state authorities by official request.
The following company is in charge of and responsible for collecting and managing customers’ personal information:
Name: Collective Company Limited
Address: 220A Nguyễn Công Trứ, Nguyễn Thái Bình Ward, District 1, Hồ Chí Minh City
Phone: +84 (0)86 672 1202
How you can access and correct your personal information data:
Lacàph saves and secures all customer personal information in accordance with the law. If you have any questions or requests about accessing, correcting or cancelling your personal data, please contact our Customer Service & Support representative by filling in this form or by calling us at +84 (0)86 672 1202 Monday to Saturday between 10:00 and 17:00.